Moore’s Electrical and Mechanical Equipment Rental Solution

Moore’s Electrical and Mechanical, based in Altavista, VA, works with clients in the fields of commercial construction, industrial services, and commercial HVAC and MEP services. Founded in 1985, they specialize in new construction, building and system upgrades, major renovations, and both scheduled and emergency services, acting as a partner to help customers find solutions to their construction problems and processes throughout Virginia, North Carolina, and West Virginia.

Due to a specific customer request, Moore’s needed to find a reliable source of power-quality metering equipment and niche metering devices they did not have a regular need for. The equipment had to be in good working order and calibrated correctly, but the company wasn’t in a position to buy the equipment outright. However, if they couldn’t fulfill the request in the required timeframe, they could potentially lose out on that business. It was an issue that required a quick solution, and after reaching out to several companies, they found Transcat Rentals.

First impressed with the speed at which Transcat Rentals answered the initial query, Moore’s Electrical and Mechanical worked with Kevin Black, a Rental Manager at Transcat. Right away, Moore’s was delighted at the efficiency of the entire process.

“I place an extremely high value on responsiveness, customer service, and sense of urgency,” said Charles Gresham, the Service Manager coordinating the inquiry at Moore’s. “Transcat made the decision easy for me right away by always providing all three.”

One instance of working with Transcat Rentals is all it took, and it led to Moore’s coming back for other rental needs as they came up.

“My account manager is knowledgeable about the equipment and has helped me make the right selections based on my needs,” Gresham explained. “The shipping is always very quick, and everything is shipped exactly when it needs to be to accommodate my schedules.”

At one point, Moore’s needed a piece of equipment that Transcat Rentals didn’t have in stock. However, their concerns were soon alleviated when Transcat sourced the equipment and promptly shipped it out.

“They ordered it overnight for me and had it out almost immediately.”

With the help of Transcat Rentals, Gresham and the team at Moore’s Electrical and Mechanical can serve their customer’s needs without delay and without needing to purchase or service the equipment. This led to retaining various business opportunities without a high increase in expenses along the way. Now, Moore’s can supply technicians with the right equipment without worrying about buying and maintaining something they won’t use regularly. Through this, their team can support and maintain customer requests and help guide them to make the best decisions for their needs.

“I never stress when a metering equipment need arises because I know Transcat will provide me with what I need, when I need it,” said Gresham. As their team grows, so will the reliance on a dependable rental company they can trust. Says Gresham, “what Transcat is doing is working extremely well. Keep it up.”

Need a quick, reliable rental quote? Reach out to the Transcat Rentals team today!